The Cold Chain Breaks Between the Fridges: How to Plan a Supermarket's Dock-to-Shelf Route

Good cold rooms and good cases do not keep a supermarket's cold chain; the route between them does. Here is how to plan the six hand-overs a chilled pallet makes from the truck to the case — the dock, the walk, the door, the department's holding, the trolley and the case, and the way back — and what each one costs in shrink, labour and energy when it is left to chance.